# 6. 客戶如何一鍵線上報修?

##### **<span style="color: rgb(224, 62, 45);">這個功能讓客戶自行線上報修, 查看報修處理進度, 提升客戶的滿意度.</span>** 

#####  **1. 加入官方報修的OA <span style="color: rgb(224, 62, 45);">(測試區隨意操作)</span>  
[https://lin.ee/YacJWfe](https://lin.ee/YacJWfe)** 

##### **2. 當客戶加入設定一些公告資訊**

![repair_oa-i01.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/repair-oa-i01.jpg)




##### **3. 點我要報修畫面, 可自行規劃報修主題**

![repair_oa-i02.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/repair-oa-i02.jpg)



##### **4. 填寫報修相關資訊, 也可以上傳圖片**

![repair_oa-i03.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/repair-oa-i03.jpg)

#####  **5. 客戶報修單送出, 可以自訂回覆訊息.**

![repair_oa-i04.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/repair-oa-i04.jpg)

##### **6. 客戶可自行查看目前報修處理進度, 降低詢問客服人員.**

![repair_oa-i08.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/repair-oa-i08.jpg)

##### <span style="color: rgb(224, 62, 45);">**7. 當後台改變了單工處理的狀態, 客戶會在第一時間收到通知, 提升客戶滿意度**</span>

![repair-order-i05.png.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/repair-order-i05-png.jpg)