# 10. 會員沒收到推播訊息?

##### **<span style="color: rgb(224, 62, 45);">問題排除流程</span>**  
  


##### <span style="color: rgb(0, 0, 0);">1. 先進入超融合後台管理, 查看會員是否已完成通知訂閱, 如下圖</span>  
  
查看會員的訂閱通知欄位, 是否 <span style="color: rgb(224, 62, 45);">**打勾** </span>

![notify_fqq_a01.png](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/notify-fqq-a01.png)


#####   
<span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">2. 若是空白, 先請消費者截如下圖, 這張是成功訂閱通知的畫面</span>  
  
**若沒有與系統訂閱綁定成功是會灰色**</span>

![notify-fqq-a02-1.jpg](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/notify-fqq-a02-1.jpg)



##### <span style="color: rgb(224, 62, 45);">  
<span style="color: rgb(0, 0, 0);">3. 若還是找不出問題, 在如下圖的網址列, 前面有一個小icon點選</span>  
  
會出現如下圖, 請點選 **權限**</span>

[![notify-fqq-reset-i01.png](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/notify-fqq-reset-i01.png)](https://km.sopdom.com/uploads/images/gallery/2025-03/notify-fqq-reset-i01.png)

![notify-fqq-reset-i02.png](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/notify-fqq-reset-i02.png)

##### <span style="color: rgb(224, 62, 45);">會出現如下圖, 請點選 **重設權限** 再下拉刷新頁面重新訂閱通知</span>

![notify-fqq-reset-i03.png](https://km.sopdom.com/uploads/images/gallery/2025-03/scaled-1680-/notify-fqq-reset-i03.png)